Player Safety & Wellbeing

Responsible Gaming
at 7egbd

At 7egbd, we believe that gambling should always be a form of entertainment — never a source of stress, debt, or harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control, set healthy boundaries, and enjoy the Platform safely. We are committed to protecting all players, especially those who may be vulnerable, through transparent policies, self-management tools, and a dedicated support team available around the clock.

21+ Only SSL Encrypted 24/7 Support Deposit Limits Self-Exclusion

Important Notice — 21+ Age Restriction

The 7egbd Platform is strictly for adults aged 21 years and above. Gambling is illegal for anyone under this age. If you or someone you know is under 21 and using this Platform, contact our support team immediately at [email protected]. We enforce age verification as part of our KYC process and will close any account found to belong to a minor without delay.

Our Pledge

7egbd's Commitment to Safe Play

Responsible Gaming is not a box-ticking exercise at 7egbd — it is a core operating principle woven into every part of the Platform, from account registration through to withdrawal. We have designed our tools and policies specifically for the Bangladesh market, where many players access online betting for the first time via mobile devices and bKash, Nagad, or Rocket wallets. We understand the cultural and financial realities of our players, and we take our duty of care seriously.

Gambling can be an enjoyable pastime when approached with a clear budget, realistic expectations, and healthy time boundaries. The moment gambling starts to feel compulsive, anxious, or financially damaging, it has crossed from entertainment into a problem that requires immediate attention. 7egbd provides multiple layers of protection to help players identify that crossing point early — and to take action before harm escalates.

Our Responsible Gaming framework covers five key pillars: Age Verification, Financial Controls, Time Management Tools, Self-Exclusion, and Player Support. Each pillar is backed by concrete Platform features accessible directly from your account dashboard, available in real time, with no waiting period for activation.

Fair Play Certified: All games on 7egbd use certified random number generators (RNG) independently audited for fairness. You are never playing against a rigged system.
No Credit Gambling: 7egbd does not offer credit facilities. You can only bet with funds already deposited in your wallet. This is a deliberate design choice to prevent debt-driven gambling.
Gambling Is Not a Source of Income: Treat every bet as entertainment spending — like a cinema ticket or a meal out. Never gamble with money you cannot afford to lose, and never chase losses.
Support Is Always Available: Our responsible gaming support team operates 24 hours a day, 7 days a week, including Eid holidays and national observances. You are never alone if you need help.
Core Features

Responsible Gaming Tools & Policies

Every player on 7egbd has access to the following protections and self-management tools at no cost, with no application process, activated instantly from the account dashboard.

Age Verification (KYC)

Every new 7egbd account undergoes mandatory identity verification before the first withdrawal is permitted. Players must confirm they are aged 21 or above by submitting a valid National ID (NID) card or passport scan alongside a live selfie. Accounts that cannot verify their age are suspended and funds held pending review. No exceptions.

Deposit Limits

Set a daily, weekly, or monthly deposit cap directly from your account dashboard. Once a limit is active, the Platform will refuse any top-up that would exceed it for that period. Limit reductions take effect immediately; increases take 48 hours to activate, giving you a cooling-off window before a higher limit comes into force.

Session Time Reminders

Configure timed session reminders that display an on-screen notification after 30, 60, 90, or 120 minutes of continuous Platform use. The reminder encourages you to take a break, review your session spending, and make a deliberate choice about whether to continue. These reminders are enabled by default for all new accounts.

Time-Out / Cool-Off Period

If you feel you need a short break from gambling, activate a Time-Out period of 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out, your account is locked for all betting and deposit activity. You may still log in to view your balance and transaction history, and to request a withdrawal of any remaining funds.

Self-Exclusion

For players who believe their gambling has become a problem, 7egbd offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion locks your account immediately and irrevocably for the chosen period. During self-exclusion, 7egbd will suppress all promotional communications to your registered mobile number and email address.

24/7 Player Support

Our dedicated responsible gaming support agents are available around the clock via live chat in your account dashboard and via WhatsApp (number shown after login). If you are in crisis or feel gambling is harming you or your family, our agents are trained to listen without judgement, escalate urgent cases, and help you activate protective tools immediately.

Step by Step

How to Activate Safety Tools

All responsible gaming tools are self-service and require no approval from 7egbd staff. Follow these steps from your account dashboard:

1
Set a Deposit Limit

Navigate to Account → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly. Enter your preferred maximum in BDT (e.g., ৳5,000 per week). Confirm. The limit activates instantly.

  • Decreases: immediate effect
  • Increases: 48-hour cooling-off delay
  • Limit applies across all deposit methods including bKash, Nagad, and Rocket
2
Enable Session Reminders

Go to Account → Responsible Gaming → Session Reminders. Select your preferred interval (30 / 60 / 90 / 120 minutes). The Platform will display a full-screen prompt at that interval reminding you of your session duration and spend.

  • Active by default on all accounts
  • Can be customised or reset at any time
  • Available on both desktop browser and mobile
3
Activate a Time-Out

Go to Account → Responsible Gaming → Take a Break. Choose your duration: 24 hours, 48 hours, 7 days, or 30 days. Confirm. Your account locks immediately — no additional step is required.

  • Cannot be shortened once active
  • Withdrawals remain available during time-out
  • All marketing communications paused for duration
4
Request Self-Exclusion

Go to Account → Responsible Gaming → Self-Exclude, or contact the support team directly via live chat. Choose your exclusion period. Once confirmed, exclusion is irreversible for the chosen duration. 7egbd will not accept requests to shorten a self-exclusion period.

  • 6 months / 1 year / 3 years / Permanent
  • Account locked immediately on confirmation
  • Remaining balance withdrawable within 30 days of exclusion start
  • All promotional messages suppressed permanently
5
Update Your Reality Check

The Reality Check feature shows a pop-up after each session summarising how long you played, how much you deposited in the session, your net win or loss, and your current account balance. This transparency helps you make informed decisions about continuing or stopping.

  • Enabled after every session by default
  • Cannot be permanently disabled
  • Frequency can be increased for additional check-ins
6
Contact Support for Help

If you are unsure which tool is right for your situation, or if you are in crisis and need to speak with someone immediately, skip the dashboard and contact our responsible gaming team directly via live chat or WhatsApp. Our agents are trained in responsible gaming best practices and can activate tools on your behalf.

  • 24/7 live chat in your account dashboard
  • WhatsApp: number shown after login
  • Email: [email protected]
  • Response time: under 5 minutes for urgent cases
Warning Signs

Is Gambling Becoming a Problem?

Problem gambling often develops gradually. The signs below may indicate that gambling has moved from entertainment to a harmful pattern. If you recognise several of these in yourself or someone close to you, take action today — do not wait for the situation to worsen.

Gambling With Money You Cannot Afford to Lose

Using funds earmarked for rent, utilities, food, or family expenses to fund betting sessions is a major red flag. Gambling should only ever be funded from discretionary entertainment budget.

Chasing Losses

Placing larger bets after a losing session in an attempt to recover lost money is one of the most common and dangerous gambling behaviours. It almost always leads to deeper losses and greater distress.

Feeling Anxious, Irritable, or Restless When Not Gambling

Emotional discomfort when away from the Platform — especially feelings of anxiety, restlessness, or preoccupation with planning the next session — are signs of psychological dependence.

Hiding Gambling From Family or Friends

Feeling the need to conceal how much time or money is spent gambling, or lying about gambling activity, indicates that you already sense the behaviour has become problematic.

Spending More Time Gambling Than Intended

Regularly exceeding your planned session length — logging in for "just 10 minutes" and staying for hours — is a strong indicator that gambling is no longer under your voluntary control.

Neglecting Work, Family, or Social Responsibilities

When gambling begins to displace important responsibilities — missing work deadlines, missing family events in Dhaka or Chittagong, withdrawing from social life — it is affecting your quality of life.

Self-Assessment

Quick Gambling Check

Ask yourself these questions honestly. If you answer "Yes" to three or more, we strongly recommend contacting our responsible gaming team or activating self-exclusion today.

1 Have you ever bet more money than you could comfortably afford to lose?
2 Have you ever borrowed money or sold belongings to fund gambling?
3 Do you find yourself thinking about gambling when you are at work, with family, or trying to sleep?
4 Have you tried to stop or cut back on gambling but found it difficult?
5 Have arguments or tensions arisen with family members in Dhaka, Sylhet, Rajshahi, or elsewhere because of your gambling?
6 Do you gamble to escape stress, anxiety, or difficult personal situations rather than for entertainment?
7 Have you ever gambled until your entire account balance was gone, regardless of your original plan?
8 Have you hidden bank statements, bKash transaction records, or Nagad wallet history related to gambling from anyone close to you?
If you answered "Yes" to 3 or more questions, please contact our support team now or activate self-exclusion from your account dashboard. Help is available right now — you do not have to wait.

Our Responsible Gaming Commitment

7egbd tracks responsible gaming tool adoption across our Bangladesh player base and publishes these internal benchmarks to hold ourselves accountable. These figures reflect active tool usage across all verified accounts.

21+ Age Minimum
24/7 Support Access
<5m Urgent Response
100% Tool Availability
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Contact Support

If gambling is affecting your life, your finances, or your relationships, reach out to the 7egbd responsible gaming team through any of the channels below. All communications are treated with complete confidentiality.

Live Chat

The fastest way to reach our responsible gaming team. Available 24/7 inside your account dashboard. Agents respond within 5 minutes for urgent cases.

In-Account Dashboard
WhatsApp Support

Prefer WhatsApp? Our support number is displayed in your account dashboard after login. Send a message any time — day or night, including Eid and national holidays.

Shown After Login
Email Support

For non-urgent responsible gaming queries, account closures, or self-exclusion requests, email our team. Responses within 24 hours, typically much sooner.

[email protected]
Self-Service Dashboard

Activate deposit limits, time-outs, and self-exclusion instantly without contacting support. Go to Account → Responsible Gaming from any device.

Account → RG Tools
Confidentiality Assurance: All responsible gaming communications — whether via live chat, WhatsApp, or email — are treated with strict confidentiality. Your request will not affect your account standing, and our agents will never share your self-exclusion or support history with any third party except as required by law.
Practical Guidance

Tips for Safe Gambling

These practical habits help keep gambling in its proper place — as one of many leisure activities, not the centre of your financial or emotional life.

Set a Budget Before You Start

Decide the maximum amount you are comfortable losing before you open the Platform. Use the deposit limit tool to enforce this budget automatically. Never top up your wallet mid-session to extend a losing run — that is chasing losses, and it almost always makes things worse.

Limit Your Session Length

Set a firm time limit for each session — 30 or 60 minutes is a reasonable starting point. Use the session reminder feature to enforce this. When the reminder appears, take a genuine break: step away from your phone, drink some water, and do something unrelated before deciding whether to return.

Track Your Spending Regularly

Your 7egbd account transaction history is always available under Account → Transaction History. Review your deposits and net results weekly — ideally at the same time you review other household expenses. Seeing the real numbers in black and white is one of the most effective ways to maintain perspective.

Never Gamble Under the Influence

Alcohol, prescription medication, or extreme emotional states — grief, anger, anxiety — all impair judgment and lead to riskier decisions at the table. Only gamble when you are calm, clear-headed, and in a stable emotional state. If you have had a difficult day, close the app and return when you feel balanced.

Wins Are Never Guaranteed

All casino games and sports betting outcomes are governed by probability. No strategy, system, or pattern guarantees a win. Past results — whether a winning streak on Teen Patti or a successful BPL cricket bet — have absolutely no bearing on future outcomes. Every session is independent.

Maintain Balance in Your Life

Gambling should occupy a small, defined portion of your leisure time alongside other activities — family time during Eid, sports with friends, watching BPL cricket, exploring Cox's Bazar. If you find gambling crowding out other enjoyable activities, that is a signal to reassess and pull back.

Play Responsibly at 7egbd

Your safety and wellbeing are our top priorities. Explore our games, review our FAQ, or log in to manage your responsible gaming settings. Remember — 21+ only, and always play within your means.

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