7egbd Privacy Policy — How We Protect Your Personal Data
At 7egbd, the privacy and security of every player's personal information is a foundational commitment, not an afterthought. This Privacy Policy explains in plain terms what data we collect, why we collect it, how we store and protect it, and what rights you hold as a 7egbd account holder based in Bangladesh.
Our Privacy Commitments
Six core principles guide how 7egbd handles your personal data. These principles are embedded in every process, from registration through to account closure.
Data Minimisation
7egbd collects only the personal data that is strictly necessary for operating your account, processing transactions, verifying your identity, and meeting legal obligations. We do not collect data speculatively or for purposes unrelated to your use of the Platform.
Secure Storage
All personal data is stored on encrypted servers protected by industry-standard access controls. Passwords are stored as one-way cryptographic hashes and are never visible to 7egbd staff. KYC documents are stored in isolated, access-restricted storage with full audit logging of every access event.
Your Rights
As a 7egbd player, you have the right to access a copy of the personal data we hold about you, request correction of inaccuracies, and request deletion of your data where no overriding legal obligation requires us to retain it. Submit all such requests to support@ 7egbd.io.
No Unauthorised Sharing
7egbd does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with the specific service partners required to operate the Platform — payment processors, identity verification providers, and certified game studios — and only to the extent necessary for those services.
Retention Limits
Personal data is retained only for as long as it is required to fulfil the purpose for which it was collected, or for as long as applicable laws require. Transaction records are typically retained for a minimum of five years to meet anti-money-laundering (AML) obligations. Data no longer required is securely deleted.
Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights and interests, 7egbd will notify affected players without undue delay via their registered mobile number and on-Platform notification. We will also notify relevant authorities as required by applicable data protection law.
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. Legal Basis for Processing
- 6. How We Use Your Data
- 7. Data Sharing & Disclosure
- 8. International Transfers
- 9. Data Retention
- 10. Cookies & Tracking
- 11. Data Security
- 12. Your Rights
- 13. Children & Minors
- 14. Marketing Communications
- 15. Third-Party Links
- 16. Policy Amendments
- 17. Contact & Complaints
1 Introduction
This Privacy Policy describes how 7egbd collects, processes, stores, shares, and protects the personal data of individuals who use the 7egbd Platform at https://7egbd.io ("Platform"). It applies to all registered Players, persons who browse the Platform without registering, and any individual whose personal data is submitted to the Platform in connection with a support query or promotional entry.
7egbd is committed to handling personal data responsibly and transparently, in accordance with applicable data protection principles. We recognise that our Players in Bangladesh trust us with sensitive financial and identity information, and we take that trust seriously at every level of the organisation — from engineering and operations through to customer support.
This Privacy Policy should be read alongside the 7egbd Terms & Conditions and the 7egbd Responsible Gaming Policy, both of which are available on the Platform and are incorporated by reference into this document. By creating an account and using the Platform, you confirm that you have read and understood this Privacy Policy.
2 Data Controller
For the purposes of applicable data protection law, 7egbd is the data controller in respect of all personal data collected through the Platform. As data controller, 7egbd determines the purposes and means of processing your personal data and is responsible for ensuring that processing activities are lawful, fair, and transparent.
If you wish to contact the 7egbd data protection team regarding any aspect of this Privacy Policy — including to exercise any of the rights described in Section 12 — please use the following contact details:
- Email: [email protected] (type this address manually into your email client — it is not a clickable link)
- Subject Line: "Data Protection Query" or "Privacy Request"
- Response Time: Within five business days for standard queries; within 30 days for formal data subject access requests
3 Data We Collect
The categories of personal data that 7egbd collects and processes are set out in the table below. The data collected varies depending on the stage of your relationship with the Platform — some data is collected at registration, some during KYC verification, and some is generated automatically during Platform use.
| Category | Specific Data Points | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, NID / passport number, NID / passport scan, selfie photograph | Registration & KYC |
| Contact Data | Bangladesh mobile phone number, email address (if provided), residential address | Registration |
| Financial Data | bKash / Nagad / Rocket / Upay account number (last 4 digits displayed only), bank account name and number, deposit and withdrawal transaction records, wallet balance history | First deposit & KYC |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone, login timestamps, session duration | Automatic — each session |
| Gameplay Data | Bets placed, game selections, bet amounts, outcomes, win/loss history, bonus usage, active session logs | Automatic — during play |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, SMS verification codes (not stored after use) | As generated |
| Preference Data | Responsible Gaming tool settings (deposit limits, session reminders, self-exclusion status), notification preferences, preferred payment methods | Account dashboard |
7egbd does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data (other than self-exclusion status which is treated as a protective record), genetic or biometric data (other than the selfie used for identity verification), or sexual orientation.
4 How We Collect Data
7egbd collects personal data through the following channels and mechanisms:
- When you complete the account registration form on the Platform
- When you submit KYC identity and payment method verification documents
- When you make a deposit or request a withdrawal
- When you contact the 7egbd support team via live chat, email, or WhatsApp
- When you adjust your account settings, including Responsible Gaming tool configurations
- When you participate in a promotion, competition, or survey offered by 7egbd
- Server logs and analytics systems that record IP addresses, session data, and navigation patterns each time you access the Platform
- Cookies and similar tracking technologies (see Section 10 for full details)
- Game session logs generated by the certified third-party game providers whose titles are hosted on the Platform
- Fraud detection and responsible gaming monitoring systems that analyse betting patterns and session behaviour in real time
- Identity verification service providers engaged to assist with KYC checks — for example, confirmation that an NID number corresponds to the registration details provided
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, and partner banks) who confirm the status and ownership of payment instruments used for deposits and withdrawals
- Fraud prevention and sanctions screening databases, to the extent permitted by applicable law
5 Legal Basis for Processing
7egbd processes personal data only where there is a recognised legal basis for doing so. The legal bases we rely upon are as follows:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contract Performance | Creating and managing your account; processing deposits and withdrawals; operating game sessions; handling support queries; enforcing the Terms & Conditions |
| Legal Obligation | KYC / AML identity verification; transaction record retention; fraud reporting to relevant authorities; responding to lawful data access requests from government bodies |
| Legitimate Interests | Fraud detection and prevention; platform security monitoring; responsible gaming behaviour analysis; service improvement analytics; IT infrastructure management |
| Consent | Sending promotional SMS or email communications (where consent has been given at registration or subsequently); use of non-essential cookies and analytics tracking beyond basic session management |
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, use the opt-out link in any SMS or email message, or contact support. To withdraw consent for non-essential cookies, adjust your browser settings as described in Section 10.
6 How We Use Your Data
7egbd uses your personal data for the following specific purposes, always limited to what is adequate, relevant, and necessary:
- Account Management: Creating, maintaining, and administering your player account, including processing login authentication, account balance management, and account closure requests.
- Identity Verification: Conducting KYC checks to confirm your identity, age (21+), and the ownership of payment methods used, in compliance with anti-money-laundering and responsible gaming obligations.
- Payment Processing: Facilitating deposits from and withdrawals to your registered bKash, Nagad, Rocket, Upay, or bank account, and maintaining accurate transaction records.
- Game Operation: Transmitting the necessary session data to third-party game providers to allow you to participate in sports betting, live casino, slots, and other games offered on the Platform.
- Customer Support: Responding to your queries, complaints, and requests across all support channels — live chat, email, and WhatsApp.
- Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling behaviour; enforcing self-exclusion and deposit limit settings; sending responsible gaming reminders where appropriate.
- Fraud Prevention & Security: Detecting and investigating suspicious account activity, unauthorised access attempts, bonus abuse, multi-accounting, and any other activity that may constitute Prohibited Conduct under the Terms & Conditions.
- Legal Compliance: Retaining transaction and identity records as required by anti-money-laundering legislation; responding to lawful requests from competent authorities.
- Platform Improvement: Aggregated, anonymised analysis of usage patterns, game preferences, and session data to improve Platform features, performance, and user experience. Individual players are not identifiable in this aggregated analysis.
- Marketing Communications: Sending promotional SMS or email messages about bonuses, new games, seasonal offers, and Platform updates, where you have given consent or where we have a legitimate interest in communicating relevant offers to active players.
7 Data Sharing & Disclosure
7egbd does not sell, rent, or trade your personal data. We share your personal data only in the following circumstances and only to the extent strictly necessary:
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banking institutions receive the minimum transaction data required to process your deposits and withdrawals.
- Identity verification providers: Third-party KYC service providers receive your identity document and selfie data solely for the purpose of verifying your identity and age. They are contractually prohibited from using this data for any other purpose.
- Game providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, Habanero, and other certified studios receive a pseudonymous player identifier and session token necessary to operate game rounds. They do not receive your full name, NID number, or financial data.
- Cloud infrastructure providers: Server hosting and data storage are provided by enterprise-grade cloud infrastructure providers operating under strict data processing agreements with 7egbd.
- Fraud and security tools: Automated fraud detection systems may process technical data such as IP addresses, device fingerprints, and behavioural patterns to identify and prevent Prohibited Conduct.
7egbd may disclose personal data to competent government authorities, law enforcement agencies, or courts where required to do so by applicable law, by a valid legal order, or where disclosure is necessary to prevent or detect crime, including money laundering and terrorist financing. In such cases, 7egbd will disclose only the data specifically requested and will, where legally permitted, inform the affected player of the disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of 7egbd's business operations, personal data held about Platform players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any change to this Privacy Policy that results from it, with at least 30 days' advance notice.
8 International Data Transfers
The 7egbd Platform serves players located in Bangladesh. Some of the third-party service providers we engage — including cloud infrastructure providers and certified game studios — may process data on servers located outside Bangladesh. Where personal data is transferred internationally, 7egbd ensures that appropriate safeguards are in place, which may include:
- Contractual data processing agreements that impose obligations on the recipient equivalent to those under applicable data protection principles
- Use of providers who operate under internationally recognised data protection frameworks or certifications
- Transfers to countries or entities that have been assessed as providing an adequate level of data protection
If you wish to obtain further information about the specific safeguards applied to any particular international transfer, please contact us at [email protected] with the subject line "International Transfer Query".
9 Data Retention
7egbd retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required or permitted by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC documents | 5 years after account closure | AML / legal obligation |
| Transaction records (deposits, withdrawals, bets) | 5 years after each transaction | AML / financial record-keeping |
| Account registration data | Duration of account + 5 years after closure | Contract performance & legal obligation |
| Support communications | 3 years after last interaction | Dispute resolution & quality assurance |
| Technical / session logs | 12 months on a rolling basis | Fraud detection & security monitoring |
| Self-exclusion records | Indefinitely (or minimum 7 years) | Responsible gaming — to prevent re-registration during exclusion |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
When the applicable retention period expires, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an identifiable individual. Physical document copies, if any, are destroyed using certified secure disposal methods.
10 Cookies & Tracking Technologies
The 7egbd Platform uses cookies and similar tracking technologies to operate core Platform functions, improve user experience, and support security monitoring. A cookie is a small text file placed on your device by a website; it allows the site to recognise your device on return visits and remember certain preferences or session states.
- Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. These cookies cannot be disabled without rendering the Platform inoperable.
- Functional Cookies: Remember your preferences such as language settings, preferred payment method display, and responsible gaming alert configurations. Disabling these cookies may affect your experience but will not prevent Platform access.
- Analytics Cookies: Collect aggregated, anonymised data about how players navigate the Platform — which pages are visited most frequently, where sessions end, and how long pages are viewed. This data is used to improve Platform design and content. No personally identifiable information is transmitted via analytics cookies.
- Security Cookies: Support fraud detection and abuse prevention systems by recording device fingerprint indicators and identifying unusual session behaviour patterns.
7egbd does not use advertising cookies, retargeting pixels, or any third-party tracking technology that shares your data with external advertising networks.
You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Note that blocking strictly necessary cookies will prevent you from logging in to the Platform.
11 Data Security
7egbd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our current security infrastructure includes:
- SSL / TLS Encryption: All data transmitted between your browser or mobile device and the 7egbd Platform is encrypted using TLS 1.2 or higher, with 256-bit encryption keys. The Platform enforces HTTPS on all connections; unencrypted HTTP connections are automatically redirected.
- Password Security: Account passwords are processed using one-way cryptographic hashing with a per-account random salt. 7egbd staff cannot retrieve or view your password at any time. If you forget your password, a reset is triggered via your registered mobile number.
- Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Customer support agents access only the minimum data necessary to resolve a query. Access to KYC documents and financial records is limited to authorised compliance team members with full audit logging.
- Infrastructure Security: Servers are hosted in enterprise-grade data centres with physical access controls, redundant power, and network-level intrusion detection. Regular vulnerability assessments and penetration testing are conducted by qualified security professionals.
- Incident Response: 7egbd maintains a documented data breach response plan. In the event of a confirmed breach, the incident response team is activated within one hour of detection. Affected players and relevant authorities are notified as required by applicable law and as described in the Feature Commitments above.
While 7egbd takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their 7egbd account, to keep their registered mobile number up to date, and to contact support immediately at [email protected] if they suspect any unauthorised access to their account.
12 Your Rights
As a data subject, you have the following rights in relation to the personal data 7egbd holds about you. To exercise any of these rights, contact the 7egbd data protection team at [email protected] with the subject line "Data Rights Request" and specify clearly which right you wish to exercise:
- Right of Access: You may request a copy of all personal data 7egbd holds about you. We will provide this in a commonly used electronic format within 30 days of receiving a valid, verified request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Identity-related corrections may require re-submission of KYC documents.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires continued retention. Note that AML obligations mean that transaction and identity records must be retained for a minimum of five years even after account closure; erasure requests in respect of this data will be declined with an explanation.
- Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing on legitimate interests grounds is being assessed.
- Right to Data Portability: Where processing is based on consent or contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or that we transmit it directly to another data controller where technically feasible.
- Right to Object: You may object at any time to processing of your personal data based on legitimate interests, including profiling. 7egbd will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
7egbd will respond to all data rights requests within the timeframes required by applicable law — typically within 30 calendar days of receiving a valid, verified request. If additional time is required due to the complexity or volume of the request, we will notify you within the initial 30-day period and provide a revised timeline.
13 Children & Minors
The 7egbd Platform is strictly for adults aged 21 years and above. 7egbd does not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21, you must not create an account, access the Platform, or submit any personal data through the Platform.
If 7egbd discovers or is notified that personal data belonging to a person under 21 has been collected — whether through misrepresentation during registration or any other means — we will immediately suspend the relevant account, permanently delete all associated personal data to the extent permitted by AML and legal retention obligations, and retain only the minimum data required to prevent future re-registration by that individual.
Parents or guardians who believe that their child under the age of 21 has submitted personal data to 7egbd should contact us immediately at [email protected] with the subject line "Minor Data Removal Request". We will investigate and respond within five business days.
14 Marketing Communications
7egbd may send you promotional communications about bonuses, new game launches, seasonal offers, and Platform updates. The channel and basis for these communications are as follows:
- SMS Messages: Sent to your registered Bangladesh mobile number. You may opt out at any time by replying STOP to any promotional SMS or by contacting support.
- Email: Sent to your registered email address where one has been provided. Each promotional email includes an unsubscribe link that immediately removes you from the marketing list.
- On-Platform Notifications: Displayed in your account dashboard or as in-session alerts. These may include bonus credit notifications, responsible gaming reminders, and account security alerts. Some on-Platform notifications are strictly necessary for account operation and cannot be disabled; promotional notifications can be turned off in your account settings.
7egbd will never send marketing communications via channels not listed above, and will never sell your contact details to third-party marketers. If you receive a communication purportedly from 7egbd via an unexpected channel or from an unexpected sender address, treat it as suspicious and report it immediately to [email protected].
15 Third-Party Links
The 7egbd Platform does not include outbound links to external websites. All navigation within the Platform remains within the 7egbd domain at https://7egbd.io. Accordingly, you will not encounter third-party websites through normal Platform use.
However, if you independently navigate to any third-party website — for example, by searching for 7egbd-related information via a search engine — please be aware that those websites operate under their own privacy policies. 7egbd has no control over and accepts no responsibility for the privacy practices, content, or data handling of any third-party website. We encourage you to review the privacy policy of any external site before submitting personal data to it.
16 Policy Amendments
7egbd reserves the right to amend this Privacy Policy at any time. Material amendments — those that significantly affect how your personal data is collected, used, or shared — will be communicated to you via an on-Platform notification and, where an email address is registered, via email, no fewer than 14 days before the amended policy takes effect.
Minor amendments, such as corrections to typographical errors, clarifications that do not change the substance of the policy, or updates to contact details, may be made without advance notice. The "Effective Date" at the top of this document will be updated to reflect the date of each revision.
Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with any amendment, you must cease using the Platform and may request account closure by contacting [email protected].
The current version of this Privacy Policy is always available at https://7egbd.io/privacy-policy. 7egbd does not maintain a public archive of previous policy versions, but prior versions are available on request by contacting support with the subject line "Historical Privacy Policy Request".
17 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or about how 7egbd handles your personal data, please contact the 7egbd data protection team through any of the following channels:
- Email: [email protected] — subject line "Privacy Complaint" or "Data Protection Query" (type this address manually — it is not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week via the account dashboard after login. Identify your query as a data protection matter when opening the chat session.
- WhatsApp: The support WhatsApp number is displayed within your account dashboard after login.
- Response Commitment: All privacy-related queries receive an initial response within five business days. Formal data subject rights requests (access, erasure, portability, etc.) are completed within 30 calendar days.
If you are not satisfied with the way in which 7egbd has handled your privacy complaint after giving us a reasonable opportunity to address it, you may escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. 7egbd will cooperate fully with any supervisory authority investigation.
Ready to Play Safely at 7egbd?
Your privacy is protected every step of the way. Explore our games, review our responsible gaming tools, or log in to manage your account and data preferences. 21+ only. Play responsibly.